Bear with me, I know a lot of people don’t like the VERY social media world in which we are living.
BUT I had an experience over the weekend that made me see a different advantage of twitter/facebook. CUSTOMER SERVICE. I received a new iphone case on the the spot at the Apple store. It was an awesome customer service experience. After mentioning it on air, I received the following email from Lisa:
Do you agree? Have you had a POSITIVE customer service experience recently thanks to social media? Let me know!